In her position as chief operating officer, Merkle is responsible for the oversight of Finance and Treasury, Residential and Consumer Lending, Information Technology and Facilities, Project Management, and Process Management.
Merkle comes to Union Savings Bank from Eastern Bank in Boston – the largest independent and mutually owned bank in New England – where she served as executive vice president. In her role, Merkle oversaw consumer finance and mortage banking, the Eastern Insurance Group, the Corporate Cross Sales Program, and the Corporate Call Center, rated the number one call center in retail banking in the U.S. by JD Powers in 2011. During her more than 20 years with Eastern Bank, Merkle played a key role in its growth from a nine-branch local bank in 1992 to more than 90 branches today.
“We are very excited to welcome Cindy to our team,” said Fran Dattalo, president and CEO of Union Savings Bank. “Throughout her career, she has demonstrated strong leadership and initiative across business units and functions, along with a keen ability to quickly identify a bank’s challenges and opportunities and put successful programs into place. I look forward to working with her as we continue to enhance and expand our operations.”
Merkle began her financial career as a teller with Old Stone Bank in Providence, R.I., completed their management training program and became involved in the bank’s mortgage activities. She later joined Fleet Bank as the mortgage production and sales manager, where she helped rebuild the bank’s mortgage department. She was later promoted, serving as the Consumer Collections and Workout Department head before joining Eastern Bank.
Merkle’s many accomplishments have resulted in her being awarded the Eastern Bank Leadership of the Year Award, Massachusetts Mortgage Bankers Lifetime Achievement Award and the Town of Swampscott Distinguished Service Award, as well as an induction into Eastern Bank’s Presidents Club.
A former Swampscott, Mass., resident, Merkle has served on the Town of Swampscott’s Capital Improvement Committee and chaired the Finance Committee. In addition, she was previously the chair of the Massachusetts Mortgage Bankers Association, Massachusetts Community and Bank Council and Fannie Mae Advisory Committee. Currently, she serves on the Endicott Board of Trustees Executive Committee and Endicott Finance Committee as well as the Treasurer of Girls Inc. of Lynn, Mass.
Merkle graduated from Bryant College in Smithfield, R.I. with a bachelor’s degree in management, and holds an Associate of Science degree from Endicott College in Beverly, Mass. She resides in Danbury.
About Union Savings Bank
Established in 1866 and headquartered in Danbury, Conn., Union Savings Bank is a $2.5 billion mutual bank dedicated to being the bank of choice. As a full-service financial institution, Union Savings Bank provides banking, mortgage, investment, trust and insurance products throughout western Connecticut with 28 offices in Bethel, Brookfield, Canton, Danbury, Goshen, Kent, Litchfield, Marble Dale, Monroe, New Fairfield, New Milford, Newtown, Ridgefield, Roxbury, Sharon, Southbury, Torrington and Washington Depot. The bank provides financial services to individuals, businesses, not-for-profit organizations and government entities through its commercial, residential and consumer lending, corporate services, retail banking and wealth management divisions.